sugarfree.com TAXES, FEES, SHIPPING, REFUNDS POLICY

We encourage any customer to contact us if they are unsatisfied with their order. We offer a 100% satisfaction guarantee

Damaged orders

If your order has received excessive damage in transit, we will refund it Please send an email to support@sugarfree.com within 60 days of the order being delivered to you to receive a refund.  Be sure to include photos of the damage if you have them to help us troubleshoot our process!

Please note we cannot refund for cosmetic or minor damage to the products that do not affect whether the item can be consumed safely. These cases include but are not limited to issues such as: crushed or broken pastry, cosmetic or minor damage to the outer packaging, and condensation from ice packs.  We reserve the right to limit excessive returns.

Taste satisfaction and allergies

We also have a taste satisfaction policy! We offer a one time taste or allergy refund for orders of $35 or less, so go ahead and send an email to us at support@sugarfree.com if you’re having issues

If you ordered more than $35 worth of product, we will only be able to refund $35, so we highly suggest you order less if it is your first time tasting us, and you are unsure if you will like our products.

Please note that this offer is only valid for our store at sugarfree.com, and we do not offer taste satisfaction or allergy refunds for any other method of purchasing our products.

Shipping

  • item will be deemed shipped and in Buyer’s possession if tracking says delivered.
  • free domestic shipping to address Buyer provides at checkout, as long as it is anyplace FedEx, UPS or USPS agrees to ship, cost + 10% to ship international. Seller will choose shipping method, most likely choice Ground shipping or Priority in North America, International Priority overseas. Overseas shipping will be by Air, not surface. Seller will provide tracking information to Buyer.
  • Buyer is responsible for all taxes, third party fees, customs duties, license, inspection, title, registration, import charges, destination charges, or other governmental or regulatory or third party requirements assessed during shipment or on delivery. Seller is not responsible for any fees or taxes assessed to Buyer, or any taxes or fees that may arise once the unit is in shipper possession. As required by law and/or the policies of the ecommerce technology/marketplace providers used by Seller, certain taxes and fees, but not necessarily all that may apply, may be assessed at checkout, and charged to Buyer’s payment method along with the order when Buyer completes checkout. Any such added taxes and/or fees will be shown to Buyer before click-through to final completion of checkout.
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